What Happens: Once the AI Agent understands the caller's question—whether it's about trash pickup schedules, licensing procedures, city ordinances, or event dates—it sends a query to the centralized Knowledge Base. This could be an internal document repository, CRM-based help center, or integrated knowledge API (like SharePoint, Salesforce, or custom systems). The system locates the most accurate and relevant information tied to the inquiry and retrieves the answer instantly.

Multilingual: The response pulled from the Knowledge Base is automatically translated into the constituent’s language using the AI's real-time multilingual engine. This ensures the constituent receives a fluent, culturally sensitive, and accurate response regardless of their language.

Purpose: To provide constituents with instant, reliable answers to frequently asked questions without human intervention. This significantly improves government responsiveness, reduces staff workload, and ensures consistent messaging. It also helps build public trust by delivering timely and professional responses, even outside office hours or in non-English languages.